- Luxury
- Elegance
- Durabilty
- Performance
- Quality
- Luxury
- Elegance
- Durabilty
- Quality
- Performance
- Luxury
- Elegance
- Durabilty
- Quality
How long does shipping take?
Our standard shipping takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on destination and local customs clearance.
What is the warranty period?
All Red Marble electronic devices, including the Horizon Dash Cam and Silk Pro IPL, come with an extensive 24-month manufacturer warranty covering all internal components.
How do I test the Grounding Mat?
Every Terra Grounding Mat includes a specialized Grounding Test Pen. Simply connect the mat, touch the pen to the surface, and ensure the indicator lights up to confirm conductivity.
What is your return and refund policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Approved refunds are issued to your original payment method within 5-10 business days.
Are all products eligible for return?
For hygiene and safety reasons, Laser Hair Removal devices and Grounding Mats can only be returned if defective, and sale items are final sale. All other regular-priced items are covered under our standard 30-day policy.
Do you ship internationally?
Yes, we ship internationally. Please note that risk of loss passes to you once your order is handed to the shipping carrier, and we are not responsible for delays caused by customs or carrier processing.
Does the 3-Channel Dash Cam come with a memory card?
Yes, our premium Dash Cam kits are bundled with a high-speed SanDisk MicroSD card, so you can start recording your journeys right out of the box.
Is the Laser Hair Removal device safe to use at home?
Yes, it is designed for safe at-home use. As with any personal care device, please read the included instructions fully and use it strictly according to the manufacturer guidelines.
How does the Grounding Mat work, and how do I clean it?
The Terra Grounding Mat connects you to the Earth’s natural energy while you sleep, simply by plugging the grounding cord into the ground port of a standard outlet. To clean it, wipe gently with a damp cloth and mild soap, then let it air dry fully before reconnecting.
Are the Ceramic Utensil Holders dishwasher safe?
The ceramic bodies are 100% dishwasher safe. We recommend hand-washing the removable bamboo bases to preserve the wood’s natural finish and longevity.
How can I track my order once it ships?
As soon as your order ships, you will receive a confirmation email with a tracking number and link so you can follow its journey to your door.
How can I contact customer support?
You can reach our team anytime at info@canislycaon.com or by phone at +1 786 429 9743, and we will get back to you as quickly as possible.
- Info@canislycaon.com
- +123 456 789




